Server Outage (ECHO) [Resolved]

Due to a disk error on the ECHO server, we've had to remove the disk, and we're now attempting to clone the old drive on to a new drive.

We are estimating this will take about 4-6 hours to complete, but we're optimistic that it will be closer to 4.

During this procedure, all services will be unavailable, including mail and web.

We sincerely apologise for the inconvenience, and thank you in advance for your patience.

[UPDATE]

The hard drive swap was completed at 08:28 IST (GMT+0100) Friday morning.

Server Downtime

We have been having some ongoing problems with our ECHO server. The problems are most certainly hardware related, but we've been having trouble figuring out the exact cause. Today, we are going to install a new motherboard and processor. We will then keep observing the situation.

In the meantime, however, we would be more than happy to move accounts on to a more stable server. If you would like us to transfer your account, please don't hesitate to get in touch with us.

We apologize for any inconvenience caused.

Server Downtime [Resolved]

The server ECHO will be down for a little while today between 17:00 and 20:00 GMT while we do some upgrades and move some accounts on to another server. We apologize for the inconvenience.

DoS Attack

We are currently experiencing a DoS (Denial of Service) attack on one of our networks. This is affecting servers ALPHA, BRAVO and FOXTROT. We apologize for the inconvenience and are trying to get this resolved as quickly as possible.

Server Outage (ECHO) [Resolved]

Due to a fire near one of the data centers, we are experiencing some power issues, which caused ECHO server to go offline.

Technicians are working on the problem right now, and we hope to be able to restore service very soon.

Many thanks for your understanding.

If you have any questions, feel free to contact us at support@netlink.ie.

UPDATE 06:50 UTC :

The server is currently performing a filesystem check and will be back on line shortly. Thank you for your patience.

DNS Issues [Resolved]

We're currently experiencing some DNS issues. This means that some domains hosted by us may appear unavailable from some locations. We're working to resolve this and restore full service.

Scheduled maintenance on ECHO server

The hard drive on the server ECHO will be swapped out today and the operating system will be reinstalled on the new drive. This will take approximately 4-6 hours, during which time the server will be inaccessible.

We'll post an update here once this has been resolved.

We apologise for the inconvenience.

[UPDATE 2010/08/10 17:28 UTC]

The operating system on ECHO has been reinstalled, and the restoration process along with the drive swap is scheduled for 23:00 UTC tonight. We will do our best to minimise disruption during this time.

[UPDATE 2010/08/11 06:55 UTC]

The new system is now running on the new drive. We're working as quickly as we can to get the individual accounts restored. If you have any questions, please send an e-mail to support @ netlink.ie.

[UPDATE 2010/08/11 13:55 UTC]

The accounts have now been restored. Every user is kindly asked to verify that everything with their own site or sites is working as it should be, and get in touch with us if this is not the case. Again, sincere apologies for the inconvenience.